Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the standard delivery time for furniture orders?
Most in-stock furniture items are delivered within 7-14 business days. Custom upholstery or handcrafted pieces may require 6-8 weeks for production and white-glove delivery.
Do you offer international shipping?
Currently, Somerset House ships exclusively within the continental United States and Canada. We are working on expanding our international logistics in the near future.
What is your return policy for home decor?
We accept returns on non-furniture home decor items within 30 days of delivery, provided they are in original packaging. Please note that custom-made furniture is non-refundable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
Yes, Somerset House is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.